Prescription Policy — Optisse

At Optisse, we aim to provide clear information regarding products that may involve vision-related preferences or optical use.

Please review this Prescription Policy carefully before placing an order.

1. General Information

Products sold on our website are intended for general consumer use and comfort purposes unless explicitly stated otherwise on the product page.

Customers are responsible for reviewing product descriptions carefully before purchasing.

2. Prescription Responsibility

If a product requires prescription-related information or lens selection options:

• customers are solely responsible for providing accurate prescription details;
• customers should ensure that any information submitted matches their most recent professional eye examination or optical recommendation.

Optisse is not responsible for issues resulting from inaccurate or outdated prescription information provided during checkout.

3. Professional Eye Care Recommendation

We encourage customers to consult a licensed eye care professional or optometrist regarding:

• vision changes,
• prescription updates,
• eye discomfort,
• or suitability of optical products.

Our website and product descriptions do not replace professional medical or optical advice, diagnosis, or treatment.

4. Product Use And Expectations

Individual visual preferences and adaptation periods may vary depending on:

• prescription complexity,
• lens type,
• frame selection,
• and personal sensitivity.

Some users may require a short adjustment period when using new optical products.

5. Non-Medical Claims

Products available through Optisse are not intended to diagnose, treat, cure, or prevent any medical condition unless explicitly stated in compliance with applicable regulations.

Descriptions and marketing materials are intended for informational and commercial purposes only.

6. Accuracy Of Submitted Information

Customers are responsible for ensuring that:

• shipping information,
• prescription selections,
• lens options,
• and customization choices

are correct before completing checkout.

Orders may enter processing shortly after purchase and changes may not always be possible once production or fulfillment begins.

7. Returns And Prescription-Related Orders

For hygiene, customization, and operational reasons, certain prescription-related or customized products may have limited return or exchange eligibility unless:

• the item arrives damaged,
• defective,
• or materially different from the order placed.

Additional details can be found in our Returns, Exchanges & Refund Policy.

8. Limitation Of Liability

Optisse and EPRICE COMPANY LTDA shall not be held responsible for:

• incorrect prescriptions submitted by customers,
• adaptation difficulties,
• misuse of products,
• or dissatisfaction caused by inaccurate information provided during checkout.

9. Contact Information

If you have questions regarding prescription-related products or order information, please contact:

Optisse
EPRICE COMPANY LTDA
Email: support@optisse.shop
Website: Optisse