Returns, Exchanges & Refund Policy — Optisse

At Optisse, we strive to provide a smooth and transparent shopping experience. If you are not fully satisfied with your purchase, please review our return, exchange, and refund guidelines below.

1. Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

• the item must be unused or in acceptable condition,
• returned in its original packaging whenever possible,
• and accompanied by proof of purchase or order confirmation.

Items showing excessive wear, intentional damage, misuse, or unauthorized modifications may not qualify for return approval.

2. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or promotional limitations, including:

• final sale items,
• personalized products,
• gift cards,
• or products marked as non-returnable.

If applicable, these exceptions will be indicated on the product page.

3. Return Request Process

To initiate a return or exchange request, please contact our support team at:

support@optisse.shop

Please include:

• your order number,
• the reason for the request,
• and, when applicable, photos showing the issue.

Our team will review the request and provide return instructions if the request is approved.

Returns sent without prior authorization may not be accepted.

4. Exchanges

We may offer replacements or exchanges for:

• defective items,
• damaged products received during shipping,
• or incorrect items received.

Exchange availability depends on product stock and regional logistics limitations.

5. Refunds

Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, refunds will be processed to the original payment method whenever possible.

Please note:

• processing times may vary depending on your payment provider or financial institution;
• original shipping costs are generally non-refundable unless the issue was caused by our error;
• currency conversion or bank processing fees charged by third parties are outside our control.

6. Late Or Missing Refunds

If you have not yet received your refund:

1. Check your bank account again;
2. Contact your credit card provider or payment institution;
3. Allow additional processing time before requesting support.

If you still need assistance, contact us at support@optisse.shop.

7. Return Shipping

Customers may be responsible for return shipping costs unless:

• the wrong product was delivered,
• the item arrived damaged,
• or the product has a verified manufacturing defect.

We recommend using a tracked shipping method when returning items, as we cannot guarantee receipt of packages without tracking confirmation.

8. Order Cancellation

Orders may only be canceled within a limited period after purchase and before fulfillment begins.

Once processing or shipment has started, cancellation requests may no longer be possible.

9. Damaged Or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact our support team within a reasonable timeframe after delivery.

Providing photos of the packaging and product may help accelerate the resolution process.

10. Contact Information

For return, exchange, or refund inquiries, please contact:

Optisse
EPRICE COMPANY LTDA
Email: support@optisse.shop
Website: Optisse