Shipping & Delivery Policy — Optisse

At Optisse, we are committed to providing a transparent and reliable shipping experience for customers worldwide.

Please review the information below regarding order processing, shipping timelines, and delivery expectations.

1. Order Processing

Orders are generally processed within 1–5 business days after payment confirmation.

Processing times may vary during:

• peak shopping periods,

• holidays,

• promotional campaigns,

• or high order volume situations.

Orders are not typically processed on weekends or public holidays.

2. Shipping Time Estimates

Estimated delivery times depend on:

• destination country,

• customs procedures,

• shipping carrier operations,

• and local logistics conditions.

Typical international delivery estimates may range between:

• 7–20 business days after shipment,
  depending on the selected shipping method and destination region.

Please note that these are estimated transit times and are not guaranteed delivery deadlines.

3. Tracking Information

Once an order has been shipped, tracking information is generally sent to the customer via email.

Tracking updates may require several business days to appear in carrier systems after dispatch.

If you do not receive tracking details within a reasonable timeframe, please contact our support team.

4. Customs, Duties & Import Taxes

International orders may be subject to:

• customs duties,

• import taxes,

• VAT,

• or additional governmental fees

depending on local regulations in the destination country.

These charges are determined by local authorities and are generally the responsibility of the customer unless otherwise specified.

5. Delivery Delays

While we strive to ensure timely delivery, certain delays may occur due to factors outside our control, including:

• customs inspections,

• weather conditions,

• transportation disruptions,

• carrier delays,

• or regional logistics limitations.

Optisse is not responsible for delays caused by third-party shipping carriers or customs agencies.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

If incorrect or incomplete address information is submitted:

• delivery delays,

• failed deliveries,

• or returned shipments

may occur.

Additional shipping charges may apply if reshipment is required.

7. Lost Or Stolen Packages

Once a shipment is transferred to the carrier, delivery operations become the responsibility of the shipping provider.

If a package appears lost or significantly delayed, customers should contact our support team so we can assist with carrier inquiries when possible.

Optisse is not responsible for packages marked as delivered by the carrier but reported missing afterward.

8. Multiple Shipments

In some cases, orders containing multiple items may arrive in separate packages depending on:

• warehouse availability,

• product origin,

• or logistics optimization.

Customers may receive separate tracking numbers for split shipments.

9. Shipping Restrictions

Certain products or shipping methods may not be available in specific countries or regions due to:

• local regulations,

• carrier limitations,

• or operational restrictions.

We reserve the right to cancel or limit shipments when necessary.

10. Contact Information

If you have questions regarding shipping or delivery, please contact:

Optisse
EPRICE COMPANY LTDA
Email: support@optisse.shop
Website: Optisse